1. Why Integrate PBX with Your CRM?
Eliminate manual dialing and frantic customer searching. When an inbound call arrives, the PBX instantly matches the caller ID with your CRM database and displays the customer's purchase history before the agent says hello.
2. Core Capabilities
- Click-to-Call: Initiate calls directly from any web CRM contact record.
- Screen-Pop: Automatically opens caller profile cards on incoming rings.
- Automated Activity Logging: Automatically posts call timestamps, duration, and recording URLs to customer timelines.
3. Click-to-Call API Request Sample
curl -X POST https://api.sanalpbx.com/v1/calls/click-to-call \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"extension": "101",
"destination": "+905321234567"
}'